False Registration of Prepaid SIM – Guide & Tips

STEPS TO AVOID FALSE REGISTRATION OF PREPAID SIM CARDS
1. Make sure your personal information are collected by legitimate service reseller and licensed stores
2. Take the name and address of the reseller services, as well as the date and time of the sim cards being purchased and registered
3. Do not purchase a SIM prepaid card without any proper registration
AFTER DISCOVERING PERSONAL INFORMATION BEING MISUSED BY UNAUTHORIZED PARTY:
1. Lodge a police report
2. Walk in to the nearest Service Provider to file a complaint on identity theft
3. Get a copy of the complaint and reference number together with enquire the complaint resolution period
4. If there are any unresolved complaints, lodge your complaints at CFM!
EXAMPLES OF FALSE REGISTRATION PREPAID SIM CARD USAGE
1. The phone number of the registered names are used for criminal activities ( kidnapping, extortion, bank fraud )
2. Consumer information are sold to service sales
3. The registered names are used for activation of others people phone number (illegal immigrants, criminals)
This guide is brought to you by CFM.
The Communications and Multimedia Consumer Forum of Malaysia (CFM) was established and designated by the Malaysian Communications and Multimedia Commission (MCMC) in 2001. It is a platform for the industry and the consumers/public to make coherent and constructive contributions to service improvements and policy development.
CFM is tasked with, amongst others, to promote the growth of Malaysia’s communications and multimedia industry and the protection of consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. CFM is also a channel for complaints redress on Communications and Multimedia services.
If you have unresolved complaints about your Communications and Multimedia services, please lodge your complaint by visiting CFM’s complaint portal, www.complaint.cfm.org.my or call our toll-free number 1-800-18-2222. For more information, visit CFM’s website at www.cfm.my or write in to [email protected]

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